Return Process

At Cyro®, we want you to feel completely confident with your purchase. That’s why we offer a 30-day satisfaction guarantee. If for any reason you’re not happy, you may return your order under the conditions described below.

How to Start a Return

Would you like to return a product? Please contact our Customer Service Team first to request the official return form.
Our team will guide you step by step and provide the correct return address.

Return Conditions

  • Returns are accepted within 30 days of delivery.

  • Items must be unworn, unwashed, and in original condition with all tags/packaging.

  • Returns will not be accepted if the product shows signs of wear, damage, or is returned outside the 30-day window.

Accepted Return Reasons & Processing

  • Incorrect item received → We will arrange a free exchange or issue a full refund.

  • Item damaged upon arrival → Send us photos immediately; we will provide a quick replacement or refund.

  • Product not received → Contact our support team so we can investigate with our shipping partners.

  • Not satisfied → If you’re not happy with your leggings for any reason, you may return them within 30 days for a refund or exchange.

Refunds

Once your return has been received and approved, the purchase amount will be refunded via the original payment method.

  • Average processing time: 10 business days after the return is received and verified.

  • Refunds are only issued once all return conditions are met.

✨ With Cyro®, your winter essentials are always risk-free to try.